Terms & Conditions
The Vulcan Cylinder Record Company
SOAR WORKS
14 Knutton Road
Sheffield S5 9NU
Terms and conditions
Dealing with the sale of goods via the website and referring to cylinder and disc records both as listed or supplied as custom production.
Contract execution
Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.
Damaged defective or incorrect goods
Should the goods be damaged in transit we would request photographs of the goods and packaging allowing us to make a claim with the courier. We will then be able to proceed with a refund or a replacement will sent depending on the availability of stock.
Defective goods should be reported and if possible shown with photographs we may choose to supply a prepaid return label to get them back for our inspection. We will be able to proceed with a refund or a replacement will sent depending on the availability of stock.
Incorrect good delivery may be subject to a refund or replacement as preferred or subject to the availably of stock. The unwanted goods may be requested for return and pre-paid label can be supplied and the parcel dropped off for return.
Right to cancel
All customers have the right to cancel their orders under The Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation of The Distance Selling Regulations.
You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
5. Notices
All notices you send us must be sent to the contact details on this site (link). We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent in providing the service of any notice, it will be sufficient to prove, in the case of an email that the email was sent to the specified email address of the addressees.
6. Conclusion
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.
